Terms of Service

Acceptance and Conditions of Use
Prohibited Conduct
Confidentiality of Certification Process and Materials
Access to Online Services
Intellectual Property Rights
Materials Provided “As Is”
Credit Card Payment, Cancellation, Rescheduling and Refund Policy
Links to Third Party Websites
Changes to Products and Services
Law
Exclusions and Limitations of Liability
Amendments to Terms and Conditions
Severability

These Terms of Service (“Terms”) apply to use of websites and associated online services operated by Knowledge Pillars Education Inc. (together “Knowledge Pillars” or “we”), including www.Knowledge-Pillars.com. Additional terms may apply to specific Knowledge Pillars examination, assessment and certification services.

1. Acceptance and Conditions of Use

Registered users of Knowledge Pillars services are required to accept these Terms. If you intend to use our Online Services as a visitor, you must comply with these Terms (if you do not agree please do not use the Online Services). Both registered users and visitors of the Online Services are referred to in these Terms as “Users”.

If you breach any of these Terms, your authorization to use the Online Services is terminated and you must immediately destroy any materials downloaded from the Online Services.

2. Prohibited Conduct

Users shall not, directly or indirectly, perform any of the following actions:

Transmit, install, upload or otherwise transfer any content, software, virus, advertisement, communication, or other item or process to the Online Services which in any way impairs their use, or adversely affects Knowledge Pillars’ computers, servers or databases.
Copy, modify, reverse engineer, disassemble, redistribute, republish, alter, create derivative works from, assign, license, transfer or adapt any of the software, information, text, graphics, source code or HTML code, or other content available on the Online Services.
Remove or modify any copyright, trademark, legal notices, or other proprietary notices from the content available via the Online Services.
Breach or bypass the Online Services’ security mechanisms or attempt to do so – this includes accessing any data or server you are not authorised to access.
Use any device (such as a “web crawler” or other automatic retrieval mechanism or other means) to harvest information about the Online Services, other Users or Knowledge Pillars.

3. Confidentiality of Certification Process and Materials

The entire certification process is confidential. Examination, assessment and certification services (“Certification Services”) are made available to individuals solely for their own assessment. In connection with Certification Services, you undertake the obligation to comply with applicable Exam Policies which are made available upon registration. You are expressly prohibited from disclosing, publishing, reproducing, or transmitting any material related to the certification process, in whole or in part, in any form or by any means including visual, aural, verbal, written, electronic or mechanical, for any purpose, without the prior express written permission of Knowledge Pillars.

4. Access to Online Services

If you access the Online Services using a Username (e.g. Candidate ID) and a Password (e.g. Examination PIN) received from us, you are responsible for maintaining the confidentiality of your Username and Password, and for restricting access to any computer while logged in with your Username and Password. Your account is strictly personal and should not be shared or transferred to anyone else. You agree to accept responsibility for all activities that occur under your Username and Password. Knowledge Pillars may terminate accounts at its sole discretion for any violation of these requirements or of Candidate Certification Guides.

Users are solely responsible for ensuring that they have sufficient and compatible hardware, software, telecommunications equipment and Internet service necessary for use of the Online Services. You will be notified by email where any such hardware, software, equipment and service is required. This information is also available in the “Technical Requirements” section of the Knowledge Pillars certifications pages.

Knowledge Pillars will make all commercially reasonable efforts to provide uninterrupted access to the Online Services. However, Knowledge Pillars does not warrant availability of the Online Services. Unavailability of the Online Services may occur due to factors outside of Knowledge Pillars’ control. The Online Services may be unavailable due to periodic maintenance or related reasons, and in such cases Knowledge Pillars will take all commercially reasonable steps to restore access within a reasonable period. The term “commercially reasonable” means reasonable efforts taken in good faith without an undue or burdensome use or expenditure of time, resources, personnel or money.

5. Intellectual Property Rights

This Online Services and all information they contain (“Materials”) are proprietary to Knowledge Pillars Education Inc. and Test Owners, who reserve all intellectual property rights in all materials included in the Online Services. You should assume that everything you see, read and hear on the Online Services (such as products, trademarks, logos, service marks, images, video, audio, photographs, illustrations, text, testimonials and other materials) is copyright and/or trademark protected.

You may not sell, reproduce, distribute, modify, display, prepare derivative works of, re-post or otherwise use, store or distribute any Materials without the written consent of Knowledge Pillars. Knowledge Pillars reserves the right to take legal action in case of any breach of these rights and restrictions.

6. Materials Provided “As Is”

The Materials have been prepared to provide information about Knowledge Pillars and its products and services. Whilst Knowledge Pillars has taken reasonable care in the preparation of the Materials, the Online Services and Materials are provided on an “as is” basis and without warranties of any kind with regard to the accuracy, completeness or usefulness of any information. All warranties whether statutory or implied (including fitness for purpose, satisfactory quality and timely delivery) are hereby expressly excluded to the fullest extent permitted by law.

7. Credit Card Payment, Cancellation, Rescheduling and Refund Policy

Knowledge Pillars offers products, exams and services for purchase remotely and electronically. Credit card payments are processed securely by our selected payment processors and are not accessed by Knowledge Pillars. A charge from “www.knowledge-pillars.com” will appear on your credit card statement for any purchase.

If you have made a purchase by mistake or have changed your mind, you have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment as follows:

i.For Exams: If you have not booked a specific exam date, cancellation can be made within 14 days from your initial purchase. If you have booked a specific exam date, cancellation can be made within 14 days from your initial purchase, provided that this date is at least 14 days prior to the exam date.

ii.For Assessments: If you have not redeemed your assessment key, cancellation can be made within 14 days from your initial purchase.

All requests for cancellation must be emailed to support@knowledge-pillars.com. In the event of an appropriate cancellation request, Knowledge Pillars will provide you with a refund. Refunds will always be made to the same credit card used for purchase.

If you have booked a specific exam date but would like to reschedule your exam, you have the right to do so via your Knowledge Pillars account. In this case, a reasonable fee may apply.

8. Links to Third Party Websites

The Online Services may provide links to other websites maintained by third parties, for your convenience only. Knowledge Pillars has no responsibility for the content in any linked website. Knowledge Pillars does not endorse or make any representations about them, or any information, software or other products, services or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked from the Online Services, you do this entirely at your own risk.

9. Changes to Products and Services

Products and services available via the Online Services are subject to change and removal without notice. Knowledge Pillars will not be responsible for any additional costs, delay or liability which you or your company or agents may incur as a result of such changes.

10. Law

These terms and conditions are governed by the laws of United States of America, and any dispute relating to the Terms and conditions shall be subject to the jurisdiction of the courts of USA. You agree to indemnify Knowledge Pillars for any claims or damages resulting from your breach of the Terms.

11. Exclusions and Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOWLEDGE PILLARS, ITS SUPPLIERS, AND OTHER APPROVED THIRD PARTIES SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, LOST TIME OR INTERRUPTION, LOST BUSINESS OR ANTICIPATED SAVINGS) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEBSITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT KNOWLEDGE PILLARS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR ADDITIONAL SUPPORT, SERVICING OR REPAIR, YOU ASSUME ALL COSTS THEREOF. Nothing in this clause shall exclude Knowledge Pillars’ liability for personal injury resulting from negligence or for fraud.

12. Amendments to Terms and Conditions

We may revise these Terms to reflect changes in Knowledge Pillars products or the law, or for other reasons, and the revised Terms will be posted on this page. If we make any material change to the Terms and you are a registered User, we will notify you by email. If you use the Online Services after changes have been notified, it will be deemed that you have accepted the amended Terms.

13. Severability

If a provision of these Terms is or becomes illegal, invalid or unenforceable, that shall not affect the legality, validity or enforceability of any other provision of the Terms.

This policy describes how Knowledge Pillars Education Inc. (“Knowledge Pillars”) collects, uses, and shares personal information. You can jump to topics by going to the headings below:

Types of Information We Collect.

The following provides examples of the type of information that we collect from you and how we use that information.

Context	Types of Data	Primary Purpose for Collection and Use of Data
Account Registration	We collect your name, contact information, and professional information such as your company or industry when you create an account. We also collect information relating to the actions that you perform while logged into your account.	We have a legitimate interest in providing account related functionalities to our users. Accounts can be used to save your preferences and transaction history.
Cookies and first party tracking	We use cookies. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed.	We have a legitimate interest in making our website operate efficiently.
Cookies and Third-Party Tracking	We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites.	We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.
Demographic Information	We collect personal information, such as your age, gender, or location.	We have a legitimate interest in understanding our users and providing tailored services.
Email Interconnectivity	If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.	We have a legitimate interest in understanding how you interact with our communications to you.
Feedback/Support	If you provide us feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.	We have a legitimate interest in receiving, and acting upon, your feedback or issues.
Mailing List	When you sign up for one of our mailing lists, we collect your email address or postal address.	We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.
Mobile Devices	We collect information from your mobile device such as unique identifying information broadcast from your device and location when visiting our website or using our application.	We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
Partner Promotion	We collect information that you provide as part of a co-branded promotion with another company. We may also have service providers collect information on our or our partners’ behalf.	We have a legitimate interest in fulfilling our promotions.
Surveys	When you participate in a survey, we collect information that you provide through the survey. If the survey is provided by a third-party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.	We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.
Website interactions	We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.	We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud or other security incidents.
Web logs	We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.	We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, our affiliates, or publicly available sources. For example, we may receive information on graduates from a university or an employer.

Use and Processing of Information.

In addition to the purposes and uses described above, we use information in the following ways:

To identify you when you visit our website.
To track your progress through our certification programs.
To verify your certifications when requested by you or a third party.
To provide training and services or to process returns.
To improve our services and product offerings.
To conduct analytics.
To respond to inquiries related to support, sales, or other requests.
To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
For internal administrative purposes, as well as to manage our relationships.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you register an account, we may collect your information to perform our contract with you. But we also collect your information as we have a legitimate interest in maintaining your information after your membership concludes so that we can quickly and easily respond to any questions about your history with the organization. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in maintaining our programs.

Sharing of Information.

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, distributors, subsidiaries, joint ventures, or other companies under common control). If another company acquires or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.

Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.

Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, the safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.

Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.

Partner Promotion. We may offer contests, sweepstakes, or other promotions with third-party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.

Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfilment of orders.

Online Purchases.

Knowledge Pillars offers products, exams, assessments and services for purchase remotely and electronically. Payments are processed securely by our selected payment processors. Knowledge Pillars do not store any credit or debit card information. This information is securely provided by Users directly to our payment processors at the time of purchase. To ensure the safety of electronic purchases, Knowledge Pillars complies with PCI-DSS (Payment Card Industry – Data Security Standard).

Your Choices.

You can make the following choices regarding your personal information:

Access to Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.

Changes to Your Personal Information. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. If our website does not permit you to update or correct certain information, contact us at the address described below.

Deletion of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.

Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.

Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.

Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in the e-mails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.

Revocation of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.

How We Protect Personal Information.

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach of your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Our website may permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

Services to Children.

Where the User of our services is a child below the age of 16 years, we will request consent for the collection and processing of Personal Data from a holder of parental responsibility for the child.

Miscellaneous.

The following additional information relates to our privacy practices:

Transmission of Information to Other Countries. As a multi-national, we transmit information between and among our affiliates. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. We aim to comply with the data protection law in all countries where we do business, including the laws of the European Union. We transfer Personal Data across borders in accordance with applicable law. When we transfer or store Personal Data of EU residents outside the European Economic Area, we do so in compliance with the applicable EU laws on data protection (including by working with US partners who comply with the EU-US Privacy Shield).

If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.

Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that we do not own.

Changes to This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.

Contact Information.

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and provide you with additional privacy-related information.

privacyteam@knowledge-pillars.com

+1 (302) 760-9056

If you are not satisfied with our response and are in the European Union, you may have a right to lodge a complaint with your local supervisory authority. EU data subjects may also inquire about our privacy practices by contacting us as set forth below:

Knowledge Pillars Education Inc.
881 Baxter Drive, STE 100
South Jordan Utah 84095, United States
13027609056
privacyteam@knowledge-pillars.com

Last Revised: 17 October 2020
Effective Date: 17 October 2020